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End of Year Newsletter


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6th December 2017

2017 End of Year Newsletter

Help Desk Office Hours Over Christmas
Please ensure you read the end of year manuals carefully (links provided below), however the PCSchool Help Desk is always ready to assist you.


Help Desk will close at 5pm (Qld time) on Friday 22nd December 2017

and reopen at 6am (Qld time) on Monday 8th January 2018


We would like to thank you for your continued support of PCSchool and its family. We wish you all a very relaxing, peaceful and safe Christmas break. We trust that you will enjoy the time with your family and friends and we look forward to sharing the successes that 2018 will bring.

End of Year Manuals
Instructions on the recommended End of Year procedures for each module can be found on the PCSchool website. It is crucial that you download and read through these each year as the process may differ from last year due to program changes.

For End of Year Manuals visit:

You Can Never Have Too Many Backups!
Before proceeding to rollover any module make sure you have a backup. 

Ask your IT person to run an SQL backup specifically for your rollover purpose – don’t rely on the backup done the night before. Do an internal backup yourself by logging into the module (Scholastic, Debtors) going to Utilities menu and selecting Backup.

View Recommended Backup Info visit:

 Attendance in Back Office
With the introduction of Attendance Flow into Spider this year, PCSchool will be phasing out the Attendance functionality from Back Office at the end of Term 1 next year (2018).

It is important that all users working with attendance familiarise themselves with the web interface prior to this changeover. If there are any aspects of attendance that are not catered for in Spider, please advise us immediately so we can ensure it is accommodated for. The attendance reports you use will need to be web published for Spider. Help documentation for Spider is available at:

 SMS (TXT) Messaging in Spider
Several schools now are enjoying the benefits of the new Messaging Control (Email V2) which includes the ability to message their PCSchool App, as well as send SMS messages.

The new SMS message service for Spider is different to the provider in Back Office. To use the SMS functionality, you must first own the SMS Messaging module. If you already own this, PCSchool can enable the new SMS messaging service for you on email request to This is also the email address to send requests for quotes if you wish to purchase any modules.

The new email control will supersede the current one in next year’s Spider release. More information can be found at:

 Freedom Model Conversion
PCSchool has completed the first full school’s data conversion to the Freedom Model. Information about the Freedom Model will be compiled on the help website at:

If your school is planning to have their data converted, there is a pricing schedule in your 2018 Agreement which has been emailed to your school. Please ensure you liaise with PCSchool to arrange your conversion date for 2018 (term break time is recommended). This process will take the best part of a day initially, with follow-up work required. There is no compulsion to have this completed at for the start of the new year. Pre-check data information will be available soon.

 Assessment Analysis Tool
Keep an eye open for information about PCSchool’s new assessment analysis tools. These are currently being trialed in a number of schools and will be documented on the help website shortly ready for next year.

SQL Serveer 2008/2008 R2
With the significant performance increases with newer versions of SQL Server, especially SQL Server 2016, as well as providing us opportunities to use newer commands, PCSchool is looking to cease support for SQL Server 2008/2008R2 later next year (2018). Microsoft has already done this with the exception of institutions with an extend support agreement. Schools who are currently using this version of SQL Server should be looking at upgrading this as soon as feasible. In most cases, SQL Server will upgrade in place if using the same edition although this may be seen as an opportunity to re-assess the current infrastructure. We have several schools successfully running SQL Server 2016 on top of Server 2016. There is no immediate date set and we will be sending further communication to schools well before this is required. If you have any questions regarding this, please do not hesitate to contact us. Information about this process can be found at
Kind regards,
PCSchool Team
P: 07 4939 5995 (Aust) / 09 974 9624 (NZ) Fax: 07 4939 3315
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